Refund policy

Refund & Withdrawal Policy – E-Books (EU-Compliant)

Effective date: Februari 18th 2026
Website: www.goldrockmotivation.com

This policy applies to all e-books and other digital products sold through this website to consumers within the European Union (EU).

1. Nature of the Product

All e-books sold on this website are digital content not supplied on a tangible medium (downloadable files).

Because digital products are delivered instantly after purchase, special rules apply under EU consumer law.

2. Right of Withdrawal (EU Consumer Rights)

Under EU law, consumers normally have a 14-day right of withdrawal for online purchases.

However, in accordance with Article 16(m) of Directive 2011/83/EU (Consumer Rights Directive), the right of withdrawal does not apply once:

  • delivery of the digital content has begun, and

  • the consumer has given prior express consent, and

  • the consumer has acknowledged that they lose their right of withdrawal once delivery starts.

(EUR-Lex)

3. Waiver of Withdrawal Right

By purchasing an e-book on this website, the customer expressly agrees that:

  • delivery begins immediately after payment, and

  • they lose their statutory 14-day withdrawal right once the download or access is provided.

Therefore:

  • No cancellations

  • No returns

  • No refunds

after access or download has been granted.

4. Legal Guarantee (EU Digital Content Rules)

Nothing in this policy removes mandatory rights granted under EU law.

If the digital product:

  • cannot be downloaded,

  • is corrupted,

  • does not match the description, or

  • has another proven defect,

you may be entitled to remedies under EU rules for digital content conformity (Directive (EU) 2019/770).

(EUR-Lex)

In such cases, we will:

  • provide a replacement file, or

  • correct the issue, or

  • offer an appropriate remedy where legally required.

5. Technical Issues

If you experience technical problems, please contact:

Email: [Insert support email]

Include:

  • order number

  • email used at checkout

  • description of the issue

We will make reasonable efforts to ensure access to your purchase.

6. Personal Licence & Copyright

All e-books are protected by copyright law.

Purchase grants a personal, non-transferable licence only. You may not:

  • resell,

  • redistribute,

  • share,

  • or upload the files publicly.

Unauthorized distribution may result in legal action.

7. Mandatory Consumer Rights

Nothing in this policy limits or excludes rights that cannot legally be excluded under applicable EU consumer law.

8. Contact Information

Gold Rock Motivation
Website: www.goldrockmotivation.com
Email: info@goldrockmotivation.com

9. Important Shopify Implementation Note (Recommended)

To strengthen legal compliance, your checkout must include:

  • a checkbox confirming immediate access to digital content, and

  • wording confirming loss of the withdrawal right after purchase.

This confirmation is important because EU law requires explicit consent and acknowledgment before the withdrawal right is waived.
(EUR-Lex)