Privacy policy

Privacy Policy 

Last updated: 18 February 2026

Goldrock Motivation operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the “Services”). Goldrock Motivation is Powered by Shopify so that we can provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies you or another person, or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or has been de-identified so that you cannot be identified or it cannot reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including items you view, add to your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.

  • Communications with us including information you include when communicating with us, such as when submitting a customer support request.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through cookies and similar technologies;

  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How we use your personal information

Depending on how you communicate with us or which Services you use, we may use personal information for the following purposes:

  • Provide, customize, and improve the Services. We use your personal information to provide the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or mail, and showing you online advertisements for products or Services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.

  • Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone.

  • Communicate with you. We use your personal information to provide customer support, respond to you, provide effective Services, and maintain our business relationship with you.

  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other third parties who perform Services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);

  • With business and marketing partners to provide marketing Services and advertise to you. For example, we use Shopify to support personalized advertising with third-party Services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising and marketing based on your activity across different merchants and websites;

  • When you direct us, request it, or otherwise consent to our sharing certain information with third parties, such as to ship products to you, or through your use of social media widgets or login integrations;

  • With our affiliates or otherwise within our corporate group;

  • In connection with a business transaction such as a merger or bankruptcy; to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable Terms of Service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be sent to and shared with Shopify, as well as with third parties that may be located in countries other than where you live, in order to provide and improve the Services for you.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights related to the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and about any rights you may have, please review the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights via Shopify’s privacy portal link.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age (as those terms are defined under applicable law).

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may deny your request as permitted by law.

  • Right to access/know. You may have the right to request access to personal information we hold about you.

  • Right to delete. You may have the right to request that we delete personal information we hold about you.

  • Right to correct. You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Manage communication preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option shown in our emails. If you opt out, we may still send you non-promotional emails, for example about your account or orders.

If you live in the United Kingdom or the European Economic Area (EEA), and subject to exceptions and limitations under local law, you may also have the following rights in addition to those described above:

  • Object to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of personal information for certain purposes.

  • Withdrawal of consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawal does not affect the lawfulness of processing based on consent before it was withdrawn.

You can exercise any of these rights where indicated in the Services or by contacting us using the contact details below.

For more information about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify, please visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request, we may require the agent to provide proof that you authorized them to act for you, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact information below, or to submit a complaint to your local data protection authority. For the EEA, a list of the responsible supervisory authorities can be found on the relevant EU authority websites.

International transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information outside the EEA or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent UK authority, as applicable—unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call or email us at info@goldrockmotivation.com or contact us at:

Oerlesestraat 53, Tilburg, 5021 TS, NL

For the purposes of applicable data protection laws, we are the data controller for your personal information.